1-800-TRA-INING

Selected:

ITSM for DevOps

Login to see prices

ITSM for DevOps

Login to see prices

DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream and focuses specifically on ITSM in a DevOps context and supports those organizations with mature ITSM programs who are struggling to accelerate and modernize ITSM in support of DevOps. The course helps organizations introduce new ways of thinking and new ways of working.

Category:
Add to Wishlist
Add to Wishlist

Description

DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM for DevOps introduces ways to achieve both speed and control while driving value across the IT value stream and focuses specifically on ITSM in a DevOps context and supports those organizations with mature ITSM programs who are struggling to accelerate and modernize ITSM in support of DevOps. The course helps organizations introduce new ways of thinking and new ways of working.

This non-certification DrillDown describes how to adapt IT service management (ITSM) processes in support of DevOps. Learners will gain and practice pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code.

NON-CERTIFICATION ADD-ON

This is a non-certification DrillDown workshop accredited by the DevOps Institute. DrillDowns provide deeper knowledge about a specific practice within the DevOps spectrum. DrillDowns are excellent add-ons to certifications such as DevOps Foundation or any of the DevOps Practitioner series skill-based certifications.

COURSE OBJECTIVES

The learning objectives for this non-certification course include a practical understanding of:

      The DevOps transformation

      How ITSM is viewed as a constraint

      How DevOps introduces new ways of thinking and working

      How to adapt ITSM processes in support of DevOps

      ITSM process integration and automation

      How to leverage Lean and Agile methods to reduce waste and positively impact both the cost and quality of processes and services

AUDIENCE
The target audience for the ITSM for DevOps course are professionals including:

      Anyone interested in modernizing ITSM processes in support of a DevOps or digital transformation

      ITSM process owners, process managers, and stakeholders

       IT transformation leaders, coaches, and managers

      Consultants guiding their clients through DevOps-related process improvement initiatives

LEARNER MATERIALS

      Sixteen (16) hours of instructor-led training and exercise facilitation

      Participation in exercises designed to apply and practice value stream mapping

      Sample documents, templates, tools and techniques

      Access to additional reference sources

PREREQUISITES

There are no prerequisites to attending ITSM for DevOps Familiarity with DevOps and IT service management (e.g., ITIL®) processes (recommended)

COURSE OUTLINE

      Course Introduction

      Course Goals

      Course Agenda

      Introduction

       The Promise of DevOps

       The Reality of DevOps

      DevOps and Digital Transformation

      The Role of ITSM

      Assignment: Why ITSM is Considered a Constraint

      Accelerating ITSM for DevOps

      New Ways of Thinking

      Assignment: Identifying Key Principles 
New Ways of Working

      New Ways of Communicating and Collaborating 

      ITSM, DevOps and the IT Value Chain

      Assignment: Integrating ITSM and DevOps

      Process Acceleration Techniques 

      Adapting Change Management 

      What and Why

      ITSM and DevOps Perspectives

      Assignment: What Problems Do We Need to Solve?

      Techniques for Accelerating 

      Leveraging Automation 

      Adapting Release Management 

      What and Why

      ITSM and DevOps Perspectives

      Assignment: What Problems Do We Need to Solve?
Techniques for Accelerating 

      Leveraging Automation 

      Adapting Configuration Management 

      What and Why

      ITSM and DevOps Perspectives

      Techniques for Accelerating

      Leveraging Automation 

      Assignment: What Culture Changes are Needed to Evolve Change, Release and Configuration Management? 

      Adapting Event Management 

      What and Why

      ITSM and DevOps Perspectives

      Techniques for Accelerating 

      Leveraging Automation 

      Adapting Incident Management 

      What and Why

      ITSM and DevOps Perspectives

      Assignment: Improve the Flow of Information Between Dev and Ops

      Techniques for Accelerating 
Leveraging Automation 

      Adapting Problem Management 

      What and Why

      ITSM and DevOps Perspectives

      Techniques for Accelerating 

      Assignment: Mastering Problem Management

      Leveraging Automation 

      Adapting Knowledge Management 

      What and Why

      ITSM and DevOps Perspectives

      Techniques for Accelerating 

      Leveraging Automation 

      Adapting the Service Desk

      Impact of DevOps on the Service Desk

      Evolution of the Service Desk

      Leveraging Automation

      Assignment: Using Kanban to Balance Planned and Unplanned Work 

      Adapting to the New Reality

      Mastering Continuous Improvement

       Assignment: Coordinating Improvement Initiatives  

      Leveraging Agile Service Management

      Assignment: Demonstrating the Value of ITSM and DevOps 

      Enabling Continuous Learning 

      Want to Learn More?

Taking Action

Additional information

Course Duration

2 Day

Location

On-site, Remotely

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

Close Menu
×
×

Cart