Certified Agile Process Owner (CAPO)

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Certified Agile Process Owner (CAPO)

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This course provides guidance into the process Owner responsibilities, so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

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A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement life-cycle.

This certification positions learners to successfully complete the Certified Agile Process Owner exam.


The learning objectives for CAPO include an understanding of: 

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritizing a process backlog
  • Creating and utilizing user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organizational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

The target audience for the CAPO course is:

      Process owners

      Process managers

      Employees and managers responsible for designing, re-engineering or improving processes

      Consultants guiding their clients through process improvement initiatives

      Anyone responsible for:

      Managing process-related requirements

      Ensuring the efficiency and effectiveness of processes

      Maximizing the value of processes


      Sixteen (16) hours of instructor-led training and exercise facilitation

      The Agile Service Management Guide and Scrum Guide (pre-class resources)

      Digital Learner Manual (excellent post-class reference)

      Participation in unique hands-on exercises designed to apply concepts

      Sample documents, templates, tools and techniques  

      Access to additional sources of information and communities


Completion of pre-class assignment Familiarity with Scrum Familiarity with IT and IT services


Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute.


Course Introduction

      Importance of processes, Agility and the role of the Process Owner

Process Design Basics

      The Elements of a Process

      Process Owner Responsibilities

o   Process sponsorship

o   Process resourcing

o   Process design and improvement

o   Process management

o   Process awareness

Process Owner Knowledge, Skills, and Attributes

  • Selecting a Process Owner

Related Roles

      Process Manager

      Global Process Owner

      Value Stream Owner

      Roles of a Service Management Office (SMO)

The Characteristics of an Agile Process

Agile Basics

      What is Agile?

      The Agile Manifesto

      Why Agile Projects are Successful

Scrum Basics

      Scrum Roles, Artifacts, and Events

      Scrum Pillars

      Scrum in a Nutshell

      Scrum, Kanban, or Both?

Agile Service Management Basics

      Agile Service Management Value

      Agile Service Management Roles, Artifacts and Events

      Characteristics of an Agile Process Two Aspects of Agile Service Management

o   Agile Process Design

o   Agile Process Improvement


Agile Process Design

  • Creating and Populating a Process Backlog
    • Personas
    • User Stories
    • Themes
    • Epics
  • User Story Mapping
  • Ordering and Maintaining the Process Backlog
  • Process Design Sprints
  • The Process Owner and Sprint Events
  • Process Implementation
    • Potentially Releasable Process Increment
    • Definition of ‘Done’
    • Release Planning

Agile Process Improvement

      Aligning Processes with Strategic Goals

      CSI Sprints and Plan-Do-Check-Act

      Sustaining Improvements

      Assessing Process Maturity

      Implementing Process Improvements

o   Working with Line Managers

o   Overcoming Resistance to Change

Measuring Value

      Demonstrating Value

      Leading and Lagging Performance Indicators

      Critical Success Factors and Key Performance Indicators

      Service Level Agreements and Operational Level Agreements

      Conducting Measurement Reviews

      Communicating Performance

Process Improvement Tools and Technologies

  • Getting Started
  • Challenges and Critical Success Factors
  • Additional Sources of Information
  • Exam Preparations

      Exam Requirements, Question Weighting, and Terminology List

Sample Exam Review

Additional information

Course Duration

2 Day


On-site, Remotely


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